This is very different to addressing poor behaviour in the first place.
Another described the complaints process as traumatising, unsupportive and overly long.
Grey zones: where is the line?
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A power imbalance leads to a void when it comes to straight talking, the report claimed.
Generational shifts come into play here.
Overall, I think the BBC culture has got better over the last ten years, said one interviewee.
I do hope some change will come as a result of this review.
But this is hope, not expectation, said one interviewee summarizing the cynicism.