This is very different to addressing poor behaviour in the first place.

Another described the complaints process as traumatising, unsupportive and overly long.

Grey zones: where is the line?

Hannah Fry

YouTube

A power imbalance leads to a void when it comes to straight talking, the report claimed.

Generational shifts come into play here.

Overall, I think the BBC culture has got better over the last ten years, said one interviewee.

I do hope some change will come as a result of this review.

But this is hope, not expectation, said one interviewee summarizing the cynicism.